Position Summary

The Chief Operations Officer leads the Operations Team in fulfilling SpringHill’s Mission and in achieving its Vision consistent with SpringHill’s Core Values and Statement of Faith. The Chief Operations Officer is responsible for the development of effective systems and processes that enable the team to reach goals and provide an outstanding experience to all SpringHill’s stakeholders. The Chief Operations Officer is responsible to equip the Operations Team for success and effective leadership, ensuring the team members have the tools necessary to achieve success.

Key roles of the Chief Operations Officer include Stewardship Driver, Protector of SpringHill assets, Systems Developer, Risk Manager, Property Planner, and Human Resource Leader.

Key Job Functions

• Ensure that a high level of safety is held in all aspects and areas keeping campers and staff safe physically, emotionally, and spiritually

• Eliminate waste and inefficiency from the Operations Team
• Responsible to prioritize key initiatives and ensure execution
• Create a rhythm for meetings and information flow for the Operations Team to ensure leading and lagging data and metrics are accessible, timely and accurate.
• Understand customer’s needs, pain points and interest to gain insight to better serve and support
• Meet or exceed financial annual budget targets laid out by the Operations Team
• Develop and maintain long-term property and facilities maintenance and renovation plans
• Expand and develop current properties and evaluate new properties and assets
• Assure that all SpringHill property, equipment, and facilities meet or exceed, local and state regulations as well as SpringHill standards, kids, guests and staff
• Ensure compliance with all applicable federal, state, and local laws, including licensing and accreditation standards and policies and procedures within the Human Resources Department
• Provide direction the Information Systems Team and assure robust systems that meet the demands and needs of SpringHill
• Complete other duties as assigned by the President of SpringHill

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree in a related field required, Master’s Degree in Business or Ministry preferred
• Minimum of 10 years, director level, leadership experience in children’s, youth, camp ministry or similar ministry
• Demonstrated knowledge and expertise leading camp ministry or other ministry work, cultures and organizations.
• Excellent interpersonal, written, and verbal communication skills required
• Effective problem-solving skills and ability to make sound decisions

Working Conditions and Physical Requirements

• Ability and willingness to travel within all regions of SpringHill
• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

Position Summary

The position will be located in the Michigan-based team for the majority of the year (40 weeks) and oversees the Indiana property for 12 weeks of the summer.

This unique position is responsible to deliver a safe, quality, God-centered SpringHill experience to all campers, parents and guests at the Indiana property (12 weeks of the summer). The Indiana Experience Director delivers a great experience through the development of college-aged summer leaders. The Indiana Experience Director is also responsible for guest groups during the summer months. The Indiana Team Lead ensures quality camp operations, activities and dining experiences at the Indiana property during the summer months, while contributing to recruiting, winter programming and guest groups sales during the non-summer months.

The position will be located in the Michigan-based team for the majority of the year (40 weeks) and oversees the Indiana property for 12 weeks of the summer.

Reports To

Director of Activities, Guest Experiences and Overnight Experience Director

Direct Reports

Indiana Guest Services, Indiana Activities Director, Indiana Kitchen Lead, Indiana Office/Registrar and Indiana Summer Leaders (Seasonal)

Key Relationships

Indiana Facilities/Maintenance Department, Director of Young Adult Experiences, Chief Experience Officer, Chief Operation Director/CFO, Chief Advancement Officer

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience at the Indiana Overnight property during the summer months
• Responsible for the recruitment, selection, onboarding, development and retention of Indiana college aged summer leaders 
• Responsible for the development and training of Indiana summer leaders, equipping them for success in all summer leader program roles.
• Responsible to manage the performance, culture, and experience of a team of summer leaders through spiritual development
• Lead the overall summer programs and logistics at INON, including the parent experience
• Ensure that the Dining Hall operation runs efficiently and cost-effectively
• Assist in the creation of curriculum development and programming for camp and retreats
• Responsible to secure guest groups during summer months equivalent to financial projections 
• Manage the risk and safety of campers and staff.
• Engage with camper, summer leader and parent conflict, discipline, correction, and resolution. 
• Understand, maintain, and steward the INON budget.
• Complete other duties as assigned by the Director of Activities and Guest Experiences & Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Self-confident, extroverted and highly relational with the ability to motivate teams
• Passionate about the spiritual development and growth of summer leaders motivating and inspiring them to achieve Christ-centered outcomes.  Able to teach/train is a plus.
• Bachelor’s Degree required
• Minimum of 5 years demonstrated experience in camping ministry or related field
• Demonstrated experience in effectively leading people
• Self-starter who is highly motivated and able to work unsupervised for extended periods
• Excellent interpersonal, written and verbal communication skills required
• Ability to effectively problem solve and make sound decisions

Working Conditions and Physical Requirements

• Ability and willingness to actively travel recruiting on college campuses from October to May (approximately 25-30 days)
• Ability to work varied schedules, including weekends and evenings as needed
• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

Job Location: Michigan (40 weeks) and Indiana (12 weeks)

Reports To: Director of Activities and Guest Experiences

Direct Reports: Activity Weekend Leaders and Volunteers

Key Relationships: Overnight Experience Director, Assistant Director of Activities at Michigan (MION) and Indiana (INON) properties, Indiana Experience Director, MION Assistant Director(s) of Guest Services and Director of Young Adults Experiences

Position Summary

The Assistant Director of Activities at SpringHill’s Indiana Overnight property (INON) joins the Indiana and Michigan Overnight Teams. The Assistant Director of Activities provides activity support for our programmed and non-program retreats. The Assistant Director of Activities is located in Michigan for the majority of the year (40 weeks) and serves on-site at the INON property for summer season (12 weeks).

Key Job Functions

• Lead and facilitate activities for programmed and non-programmed retreats at Michigan Overnight property from September to May and Indiana Overnight property from May to August

• Prepare activities for each season and tear down activities post season at both overnight properties

• Maintain and inspect current activities at SpringHill (both locations) including but not limited to, high adventure, target sports, and aquatic activities

• Provide support in supervising Activity Weekend Leaders and Volunteers

• Collaborate with others in large group programming

• Help coordinate schedules and assist with staffing for weekend groups and mid-week groups • Assist in training staff to facilitate and maintain equipment

• Ensure that activities operate consistent with policies and procedures, ACCT standards and follow the guidelines and recommendations of both ACA and CCCA standards

• Complete other duties as assigned by the Director of Activities and Guest Experiences

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill

• Bachelor’s degree or two years working in camping ministry preferred

• ACCT level 2 certification or Challenge Course Manager certificate preferred

• Experience and/or certification in three or more of the following areas; target sports, aquatics, high adventure, equine, crafts, project management with the desire and willingness to acquire expertise/certification in other areas of activities

• Self-starter with the ability to work unsupervised for extended periods of time performing tasks independently

• Ability to exercise judgement and make good, sound decisions

• Provide fun and engaging experiences for all SpringHill guests and campers

Working Conditions and Physical Requirements

• Must have a reliable vehicle and valid driver’s license for required travel

• Must be able to lift, bend, and twist

• Willingness to travel to Indiana to serve there all summer long

• Ability to push and pull loads

• Must be able to lift frequently up to 50 lbs.; occasionally 50-100 lbs. with assistance

• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

Job Location: Michigan (40 weeks) and Indiana (12 weeks)

Reports To: Director of Activities and Guest Experiences

Key Relationships: Overnight Experience Director, Assistant Director of Activities at Michigan (MION) and Indiana (INON) properties, Indiana Experience Director, MION Assistant Director(s) of Guest Services and Director of Young Adults Experiences

Position Summary

The Assistant Director of Guest Services at the Indiana Overnight Property (INON) ensures the safety of guests and strives to deliver an outstanding SpringHill experience to campers, retreat guests, parents, partner churches and other guests who utilize both SpringHill overnight properties. The Assistant Director of Guest Services manages and trains staff to work in the INON camp store, ensures adequate staff coverage and is responsible for the inventory in the store at our INON location during the summer season. The Assistant Director of Guest Services is located in Michigan for the majority of the year (40 weeks) and serves on-site at the INON property for summer season (12 weeks).

Key Job Functions

• Provide excellent customer service in a fast paced, every changing environment

• Ensure that guests have a high quality SpringHill experience including; summer camp and programmed retreats

• Plan and execute custom retreats for guest groups

• Responsible to contract and invoice groups that align with SpringHill’s guest group pricing

• Assist in securing new guest groups during the summer months to meet financial goals for the ministry

• Assist in the recruitment of summer staff during off season (September to May) annually

• Oversee the camp store during the summer months

• Complete other duties as assigned by the Director of Activities and Guest Experiences Experience and Qualifications Requirements

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill

• Bachelor’s degree or two years working in camping ministry preferred

• Self-starter with the ability to work unsupervised for extended periods of time performing tasks independently

• Ability to exercise judgement and make good, sound decisions

• Provide fun and engaging experiences for all SpringHill guests and campers

• Complete other duties as assigned by the Activities and Guest Experience Director

Working Conditions and Physical Requirements

• Must have a reliable vehicle and valid driver’s license for required travel

• Able to work nights and weekends

• Ability and willingness to travel, actively recruiting on college campuses during off season (October through May) for approximately 25-20 days per season

• Must be able to lift, bend, and twist

• Ability to push and pull loads

• Must be able to lift frequently up to 50 lbs.; occasionally 50-100 lbs. with assistance

• Must be willing to live in Evart, Michigan year-round and run camp in Indiana for the summer

• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

The Housekeeping and Custodial Staff is responsible for cleaning and staging the recreation, assembly, office, conference, and housing facilities areas to ensure a clean and welcoming environment for all guests at the Michigan Overnight property.  

Responsibilities

• Clean and stage various areas around camp
• Ensure the environment is clean and welcoming for guests
• Any other duties assigned by the Accommodations Supervisor

Requirements

• Cleaning Staff positions are approximately 20-30 hours per week.
• Candidates must be 18+,
• Have a valid driver's license,
• Be reliable and trustworthy,
• Able to lift heavy equipment and able to
• Willing to work a flexible schedule including nights and weekends.  

Working Conditions

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination 

The Facilities and Grounds Supervisor is responsible to ensure that buildings and grounds are well maintained, groomed, and cleaned, to deliver an outstanding experience to all SpringHill campers, parents, and guests who visit our Michigan location. In addition, the Facilities and Grounds Supervisor assists with inspection, maintenance and repair of buildings, structures, and vehicles ensuring compliance with safety and predictive/productive maintenance regulations. 

Key Job Functions

• Oversee in the maintenance of all facilities on the property including cabins, office buildings, houses, outbuildings, meeting rooms, dining halls, etc.
• Oversee the Facilities Department, monitoring, prioritizing and tracking incoming repair and preventative work orders
• Perform basic inspections, maintenance and repair tasks as assigned.  Ensure buildings, vehicles and equipment operate safe, efficient and as designed
• Responsible to oversee camp housekeeping functions including inventory, ordering, budget, training and staff schedule
• Lead and manage groups of seasonal staff, volunteers, and hourly facilities staff
• Available to respond in the event of an urgent issue, even though employee is not formally on-duty
• Assist with carpentry, painting and other construction trades as needed
• Complete other duties as assigned by the Director of Operations.

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Ability to exercise judgment and make good decisions
• Associates Degree or equivalent trade experience preferred
• Two years of experience in camp ministry, facility maintenance, landscape maintenance or property maintenance preferred
• Must possess a valid driver’s license and be insurable under the organization's auto insurance policy
• HVAC, electrical, plumbing or carpentry experience preferred
• Must have the ability to use hand and power tools safely and efficiently
• Self-starter who is highly motivated and able to work unsupervised for extended periods

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

The Donor Engagement Representative is responsible to assist in the development of strategy for the Next Generation Funding initiative and a comprehensive strategy to meet fundraising goals through market and relationship-based fundraising.  The Donor Engagement Representative is responsible to develop and grow relationships with prospective and present donors in the Great Lakes Region – most of who reside in Michigan. The Donor Engagement Representative engages with prospective donors, achieve relationship and financial goals, and receive major gifts of $5,000 and above.

Key Job Functions

• Seek, find and engage new prospective donors in the region who align with SpringHill’s mission and vision
• Prepare and execute plans to achieve relationship and financial goals
• Grow relationships with individuals, foundations, and other prospective donors in the region
• Solicit current and prospective donors for major gifts
• Complete all duties as assigned by Chief Advancement Officer and Director of Donor Experiences

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree in Business, Communications or related field required
• Exceptional relationship skills required
• Basic Computer Skills required
• Demonstrated ability and experience in asking for major gifts or closing on major sales transactions
• Self-starter who is highly motivated and is able to work unsupervised for extended periods of time

Working Conditions and Physical Requirements

• Ability and willingness to travel within geographic regions in Indiana and Michigan
• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

If you have a passion for understanding customers want and like to work with a high performing team at a ministry that serves over 55,000 young people a year, we want to talk to you. The Part Time Housekeeping and Custodial Staff is responsible for cleaning and staging the recreation, assembly, office, conference, and housing facilities areas to ensure a clean and welcoming environment for all guests at the Michigan Overnight property. 

Key Job Functions

• Clean and stage various areas around camp
• Ensure the environment is clean and welcoming for guests
• Any other duties assigned by the Property Manager

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill

• Positions are approximately 15-25 hours per week
• Candidates must be 18+
• Have a valid driver's license
• Be reliable and trustworthy
• Willing to work a flexible schedule including nights and weekends

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

The Director of Family Experiences advances the mission of SpringHill by engaging parents and children in a family focused camp experience that strengthens the family unit.  The Director of Family Experiences, an expert of family and children ministries, is responsible to design a one-of-a-kind family camp experience that improves current models of family camps.

Key Job Functions

• Design and implement a unique family camp experience with a focus on kids and their parents, as partners, providing the experience
• Ability to build relationships with parents, campers, and summer leaders who are vested in the program to ensure the success of the experience
• Recruit summer leaders to run the family camp experience
• Create and execute summer leader training to enable staff to effectively serve families
• Responsible to cast vision for young families to see the value and need for the family camp experience
• Provide direct on-site leadership for family camp experiences including program design, implementation, encouraging transformation, and fostering spiritual conversations and activities 
• Complete other duties as assigned by the Chief Experience Officer

Experience and Qualifications Requirements

• Commitment to the mission and ministry of the organization
• Bachelor's Degree
• Basic computer skills with proficiency in Microsoft Office
• Five plus years of experience in family and children camp or church ministry
• Effective team player
• Excellent interpersonal, written and verbal communication skills
• Relational leader with proven ability to lead a team
• Ability to work independently for extended periods of time

Working Conditions and Physical Requirements

• Ability and willingness to travel within geographic regions (Midwest-primarily MI and IN) served by the camp
• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

The INON (Indiana Overnight) Assistant Experience Site Leader is responsible to directly assist the INON Experience Director in providing an incredible SpringHill experience to all guests through leading the overall operations of a Gospel oriented and safe SpringHill experience.  In addition, the INON Assistant Experience Site Leader trains, inspires and leads a team of summer leaders to accomplish the goal of serving children well, while growing and developing the next generation of Kingdom leaders.

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints
• Responsible to manage the performance, culture, and experience of a team of summer leaders spiritually, professionally, and personally
• Responsible for the retention of summer leaders
• Ability to identify key leaders for future leadership opportunities
• Manage the risk and safety of campers and staff
• Understand, maintain, and steward the budget specific to INON
• Complete other duties as assigned by the INON Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Proven experience in effectively leading people
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills required
• Effective problem-solving skills
• Proven ability to make sound decisions

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).

The Activity Host Coordinator ensures the safety of guests and strives to deliver an outstanding SpringHill experience to campers, retreat guest, parents, partner churches and other guests who visit and utilize the Indiana overnight location. The Activity Host Coordinator provides the oversite and direction of all activities on camp property along with planning, communicating, implementation, reporting, documentation and hosting custom guest retreat experiences. The Activity Host Coordinator is responsible to oversee specialty housing reservations and assignments of all guests.

Key Job Functions

• Provide excellent customer service in a fast paced, ever changing environment and ensure that guests have a high quality, excellent SpringHill experience
• Communicate activity and groups schedules and needs with all relevant departments in a timely and effective manner
• Plan and execute custom retreats for guest groups including facilitating activities for guest groups.
• Provide oversight of all activity areas including documentation, regular inspections, repairs, maintenance, continuous improvement, and budgeting
• Ensure that activity areas operate in accordance with current activity manuals, ACCT, ACA and CCCA standards and update manuals as required
• Assist with the coordination of the retreat staff, summer leaders and activity staff/instructors during each season as needed
• Complete other duties as assigned by the Director of Operations

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Experience in camp ministry or event planning preferred
• Experience and/or certification in three or more of the following areas: target sports, aquatics, high adventure, equine, crafts, project management, etc. and a willingness to acquire expertise/certification in other areas
• ACCT Level 2 or Challenge Course Manager certified preferred, or have the ability to achieve certification within the first year of employment
• A highly motivated, self-starter, able to work unsupervised for extended periods of time and has the ability to exercise good judgment and make informed decisions independently
• Proficiency in Microsoft Suite and Google Services
• Excellent interpersonal, written and verbal communication skills

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The above statements are intended to describe the general nature, types of work performed and qualifications required of staff members assigned to this position. They are not intended or should be taken as an exhaustive list of and responsibilities, duties, and requirements of personnel so classified. All indicated qualifications, duties and functions are essential job functions for purposes of the Americans with Disabilities Act (ADA).