The Customer Experience Specialist is responsible to provide excellent customer service to campers, staff, families and guests. This includes phone calls, face-to-face interactions, social media and emails. They will also be responsible to provide support for summer camp and programmed retreats including housing assignments, camper check in, and camper preregistration.  The specialist will also assist in sales, planning, and execution of custom retreat events for SpringHill partners.

Key Job Functions

• Serve as a customer service face of SpringHill by meeting the needs of customers and guests in whatever way is needed.
• Assist sales team in contracting new and existing partners for custom retreat experiences.
• Coordinate with retreat partners to plan and host custom retreats.
• Perform the data entry processes and communication of registration needs while creating an experience that is caring, professional and exceeds the customer's expectations
• Coordinate Lost and Found processes year-round, as well as mail during the summer camp season. 
• Serve as the on-call host, answering the host phone and providing excellent customer support.
• Complete other duties as assigned by the Director of Registration and Guest Services

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Ability to provide excellent customer service in an ever-changing environment.
• Ability to respond to multiple simultaneous issues by prioritizing problems and finding creative solutions.
• Bachelor's degree preferred
• Experience is camp ministry of event planning is preferred
• Proficiency in Microsoft Suite and Google Services
• Excellent written and verbal communication skills required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

This position will assist with creating and implementing life impacting programing that supports the vision and mission of SpringHill. Programing tasks will include participating in brainstorming, calibrating with camp directors, assisting with the content creation, implementing retreat programing, and completing the details of programing that will setup our summer staff to have a successful summer programing.

Key Job Functions

• Participate in programed retreats and summer camp planning, brainstorming, content creation, and implementation
• Maintain video and photo software and process for year-round experiences.
• Work on other projects as assigned by the Experience Director and Guest Services Director
• Hire, train and recruit weekend staff and hourly employees
• Oversee and run audio and lighting for large group events in an auditorium or amphitheater setting
• Willingness to travel to IN or various DC teams to support throughout the summer months.  

Experience and Qualifications

• Commitment to the Mission, Vision, and Ministry philosophy of SpringHill
• Experience and a portfolio of previous video projects
• Technical experience with audio/visual equipment.  Ability to trouble shoot and problems solve when issues arise
• Ability to lead, instruct, challenge, and encourage other videographers and photographers
• Highly teachable and always open to new ideas and ways of doing things.
• Proactive in solving problems and communication.
• Associates degree or 2 years of professional experience

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

We are looking for people who love SpringHill and want to help us find summer leaders at their school! 

Ideal candidates will be:

• Returning to SpringHill in 2021 as summer staff 
• Self-starters
• Able to work well on their own
• Demonstrate a strong work ethic and communication skills
• Able to dedicate 5 hours/week to recruiting on campus

Campus recruiters will be paid $100/month for the months worked. There will also be monthly competitions and contests for fun prizes like additional compensation, giftcards, and SpringHill gear. 

Responsibilities: 

• Attend kickoff training
• Create a semester plan
• Set monthly and semester goals
• Execute monthly campaigns at your school
• Engage with followers and promote on social media
• Attend monthly recruiting Zoom call
• Attend monthly one on one with supervisor 

The Seasonal Assistant Experience Director is responsible to directly assist the Indiana Experience Director in providing an incredible SpringHill experience to all guests through leading the overall operations of our safe and gospel-centered experience.  In addition, he/she will train, inspire and lead a team of summer leaders to help accomplish SpringHill’s goal of serving children well, while growing and developing the next generation of Kingdom leaders.

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints.
• Responsible to manage the performance, culture and experience of a team of summer leaders through spiritual development, professionally and personally.
• Responsible for the retention of summer leaders as well as identifying key leaders for future opportunities.
• Manage the risk and safety of campers and staff.
• Understand, maintain and steward the INON budget.
• Complete other duties as assigned by the Indiana Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field.
• Demonstrated experience in effectively leading people.
• Self-starter who is highly motivated and able to work unsupervised for extended periods.
• Excellent interpersonal, written and verbal communication skills are required.
• Problem solving skills and sound decision-making ability.

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Michigan Overnight (MION) Seasonal Assistant Experience Director is responsible to directly assist the Seasonal Assistant Experience Director in providing an incredible SpringHill experience to all guests through leading the overall operations of our safe and gospel-centered experience.  In addition, he/she will train, inspire and lead a team of summer leaders to help accomplish SpringHill’s goal of serving children well, while growing and developing the next generation of Kingdom leaders.

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints.
• Responsible to manage the performance, culture and experience of a team of summer leaders through spiritual development, professionally and personally.
• Responsible for the retention of summer leaders as well as identifying key leaders for future opportunities.
• Manage the risk and safety of campers and staff.
• Understand, maintain and steward the MION budget.
• Complete other duties as assigned by the Michigan Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field.
• Demonstrated experience in effectively leading people.
• Self-starter who is highly motivated and able to work unsupervised for extended periods.
• Excellent interpersonal, written and verbal communication skills are required.
• Problem solving skills and sound decision-making ability.

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Elementary Seasonal Director provides leadership for their team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grown in their relationship with Him. The Seasonal Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and other summer leaders to create this culture at our Michigan location.  The Seasonal Director is trains, inspires and encourages summer leaders and ensures the safety of elementary aged campers and staff. The Elementary Seasonal Director shares the Gospel and executes excellent programming and experiences for campers from 1st through 3rd grades.

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints
• Responsible to manage the performance, culture and experience of a team of summer leaders; spiritually, professionally and personally
• Responsible for the retention of summer leaders as well as the identification of key leaders for future leadership opportunities within the organization
• Manage and ensure the risk and safety of campers and staff
• Understand, maintain and steward the StoryBrook Elementary budget
• Complete other duties as assigned by the Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Demonstrated experience in effectively leading people
• Proficient in problem solving skills and making sound decisions
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills are required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Elementary Seasonal Director provides leadership for their team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grown in their relationship with Him. The Elementary Seasonal Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and other summer leaders to create this culture at our Indiana location.  The Elementary Seasonal Director is trains, inspires and encourages summer leaders and ensures the safety of elementary aged campers and staff as well as is responsible to sharing the Gospel and executing excellent programming and experiences for campers ages 6 years old to 11 years old.  

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints.
• Responsible to manage the performance, culture and experience of a team of summer leaders; spiritually, professionally and personally
• Responsible for the retention of summer leaders as well as the identification of key leaders for future leadership opportunities within the organization
• Manage and ensure the risk and safety of campers and staff
• Understand, maintain and steward the Elementary budget
• Complete other duties as assigned by the Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Demonstrated experience in effectively leading people
• Proficient in problem solving skills and making sound decisions
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills are required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Seasonal Middle School Camp Director provides leadership for their team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grow in their relationship with Him. The Seasonal Middle School Camp Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and other summer leaders to create this culture at our Indiana location.  The Seasonal Director trains, inspires and encourages summer leaders and ensures the safety of all middle school aged campers and summer leaders.  The Seasonal Director shares the Gospel and executes excellent programming and experiences for campers ranging from 12 years old to 15 years old.  

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints.
• Responsible to manage the performance, culture and experience of a team of summer leaders (spiritually, professionally and personally).
• Responsible for the retention of summer leaders as well as identifying key leaders for future opportunities.
• Manage the risk and safety of campers and staff.
• Understand, maintain and steward the New Frontiers budget.
• Complete other duties as assigned by the Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Demonstrated experience in effectively leading people
• Proficient in problem solving skills and making sound decisions
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills are required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Seasonal Middle School Camp Director provides leadership for their team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grown in their relationship with Him. The Seasonal Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and other summer leaders to create this culture at our Michigan location.  The Seasonal Director trains, inspires and encourages summer leaders and ensures the safety of all middle school aged campers and summer leaders.  The Seasonal Director shares the Gospel and executes excellent programming and experiences for campers ranging from 12 years old to 15 years old.   

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints.
• Responsible to manage the performance, culture and experience of a team of summer leaders (spiritually, professionally and personally).
• Responsible for the retention of summer leaders as well as identifying key leaders for future opportunities.
• Manage the risk and safety of campers and staff.
• Understand, maintain and steward the New Frontiers budget.
• Complete other duties as assigned by the Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Demonstrated experience in effectively leading people
• Proficient in problem solving skills and making sound decisions
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills are required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Seasonal High School Camp Director provides leadership for their team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grown in their relationship with Him. The Seasonal Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and other summer leaders to create this culture at our Indiana Location.  The Seasonal Director trains, inspires and encourages summer leaders and ensures the safety of all high school aged campers and summer leaders.  The Seasonal Director shares the Gospel and executes excellent programming and experiences for campers in high school.  

Key Job Functions

• Lead and manage the implementation of an incredible summer camp experience including follow-up on and resolution of parent/customer complaints
• Responsible to manage the performance, culture and experience of a team of summer leaders; spiritually, professionally and personally
• Responsible for the retention of summer leaders as well as the identification of key leaders for future leadership opportunities within the organization
• Manage and ensure the risk and safety of campers and staff
• Understand, maintain and steward the TST budget
• Complete other duties as assigned by the Overnight Experience Director

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Bachelor’s Degree preferred
• Demonstrated experience in ministry or related field
• Demonstrated experience in effectively leading people
• Proficient in problem solving skills and making sound decisions
• Self-starter who is highly motivated and able to work unsupervised for extended periods of time
• Excellent interpersonal, written and verbal communication skills are required

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Day Camp Seasonal Director provides leadership for their regional team with the ultimate purpose of reaching the mission to enable young people to know Jesus Christ and grown in their relationship with Him. The Day Camp Seasonal Director commits to and fully embodies this mission, vision and the core values of SpringHill while working collaboratively with their team and host partners to create this culture.  The Day Camp Seasonal Director is responsible to lead and manage the overall experience for campers, summer leaders, parents, and church partners

Key Job Functions

• Ability to build trusting relationships and coordinate logistics prior, during and post summer with church partners, summer leaders and all other vested SpringHill customers and partners. 
• Ensure day camp experiences are created, implemented efficiently, and reinforce the teachings of Biblical truth. 
• Promote growth and development in young, potential new community leaders. 
• Responsible for the management of the budget, operations, risk, safety and quality of team.
• Demonstrated ability to problem solve and make sound decisions and to accept full responsibility for the overall SpringHill experience.
• Ability to facilitate, follow up and debrief the SpringHill experience in order to improve communication with all vested SpringHill customers and partners.
• Ability to field parent, host partner and other customer/partner questions, comments and concerns in a professional manner.
• Manage the risk and safety of all customers and partners.

• Complete other duties as assigned by the Day Camp Operational Director

Experience and Qualifications Requirements

• Commitment to the mission, core values and ministry philosophy of SpringHill.
• Proven ability to lead a team with the desire to see change and growth. 
• Excellent interpersonal, written and verbal communication skills are required for the development of relationships with host partners, summer leaders, parents, campers and other SpringHill constituents.
• Bachelor’s Degree required.
• Prior experience in ministry or related field. 
• Self-starter who is highly motivated and able to work unsupervised for extended periods. 

Working Conditions and Physical Requirements

• Must have a valid driver’s license and willingness to travel extensively within the region and occasionally within other geographic regions served by SpringHill 
• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Dining Hall Manager plans, schedules and controls all areas of INON kitchen to meet all quality, operational and financial responsibilities. The Dining Hall Manager is responsible for food and labor cost maintenance, supervising all areas, training Food Service Staff and ensures that policies and procedures are implemented, followed and documented accurately. The Dining Hall Supervisor works collaboratively with Food Service Staff to ensure a successful SpringHill dining experience.

Key Job Functions

• Responsible to recruit and hire hourly employees for the kitchen within the allocated labor budget.
• Responsible to train hourly Food Service Staff and schedules all kitchen staff members fairly. The Dining Hall Supervisor is responsible to maintain a fully staffed kitchen.
• Responsible for the creation and implementation of the weekly menu including healthy and nutritional food options.
• Assist with preparation and cooking as needed.
• Responsible for dish room, front of the house and dining hall management and overall kitchen cleanliness.
• Manage Food Service Staff while encouraging teamwork, positive employee morale, motivation and open communication.
• Develop relationships with guests with special needs and ensure they are provided with the appropriate meals for their dietary needs.
• Administers, ensures and enforces compliance with all SpringHill policies and regulatory training.
• The Dining Hall Manager is responsible to report problems and concerns in a timely manner.
• Complete other duties as assigned by the INON Director of Operations.

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• ServSafe Certification required (with the ability to maintain certification during employment, this certificate can be acquired after job is accepted).
• Bachelor’s Degree preferred
• Ability to respond to multiple simultaneous issues by prioritizing problems and finding creative solutions.
• Ability to lead, train, develop, supervise and motivate a diverse team of staff members.
• Knowledge of food allergens and experience in preparation of special dietary food.
• Ability to communicate and read clearly and concisely.
• Knowledge of current health and safety laws and practices with the ability to detect unsafe equipment and take the appropriate actions to maintain safety.
• Excellent written and verbal communication skills required.
• Knowledge of basic computer applications.

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination

The Facilities and Grounds Technician is responsible to ensure that buildings and grounds are well maintained, groomed and clean, delivering an outstanding experience to all SpringHill campers, parents, and guests who visit our Indiana location. In addition, the Facilities and Grounds Technician will assist with inspection, maintenance, and repair of buildings, structures, and vehicles ensuring compliance with safety and predictive/productive maintenance regulations.

Key Job Functions

• Oversee in the maintenance of all facilities on the property including cabins, office buildings, houses, outbuildings, meeting rooms, dining hall, etc.
• Oversee the Facilities Department in monitoring, prioritizing and tracking incoming repair and preventative work orders.
• Perform basic inspections, maintenance and repair tasks as assigned and to ensure buildings, vehicles and equipment operate safely, efficiently and as designed.
• Responsible to oversee camp housekeeping functions including inventory, ordering, budgeting, training and scheduling.
• Oversee, lead and manage groups of seasonal staff, volunteers and hourly facilities staff.
• Assist with carpentry, painting and other construction trades as needed.
• Complete other duties as assigned by the Director of Operations.

Experience and Qualifications Requirements

• Commitment to the mission and ministry philosophy of SpringHill
• Ability to exercise judgment and make good decisions.
• Associates Degree or equivalent trade experience preferred.
• Two years of experience in Camp Ministry, Facility Maintenance, Landscape Maintenance or Property Maintenance preferred.
• Must possess a valid driver’s license and be insurable under the organizations auto insurance policy.
• HVAC, electrical, plumbing or carpentry experience preferred.
• Must have the ability to use hand and power tools safely and efficiently.
• Self-starter who is highly motivated and able to work unsupervised for extended periods.

Working Conditions and Physical Requirements

• Must be able to lift, bend, and twist
• Ability to push and pull loads
• Must be able to lift frequently up to 35 lbs.; occasionally 35-100 lbs. with assistance
• Good hand-eye coordination